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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Kimberly O’Connell

February 27, 2026

5  out of  5
rating by Kimberly O’Connell
"Haley is incredible to work with. The whole team is great!"
We responded:
"We genuinely appreciate your 5-star review. It is our goal to provide high-quality insurance services, and we are happy to know that we met your expectations! "
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Brenda Lachance Owens

February 26, 2026

5  out of  5
rating by Brenda Lachance Owens
"I have been very impressed with the professionalism and level of service from Nicole Tritaik and her State Farm team. Their rates are competitive with great coverage. Unfortunately I have had to file a few claims but was happy with the processing ease and timeliness."
We responded:
"We really appreciate the5-star rating, Brenda. We are always striving to support our community with honest and helpful insurance services, and your feedback helps us here on State Farm Agent Nicole Tritaik’s Team to be able to continue to do so. "
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Janet Cohen

February 19, 2026

5  out of  5
rating by Janet Cohen
"I have worked with Nicole's office since before she bought the office and took over the services! For many years I worked with her and Sara and now there seems to be several new staff members. All have been friendly, professional, and knowledgeable. Thanks to them all and good luck in the future. You've joined a great office!"
We responded:
"Thank you for your positive review and 5-star rating, Janet! We are pleased to know that you had an enjoyable experience with us here on State Farm Agent Nicole Tritaik’s Team. "
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Mahdi Ramadan

February 18, 2026

5  out of  5
rating by Mahdi Ramadan
"I had a great experience working with Rea at State Farm! She was incredibly helpful, patient, and knowledgeable throughout the entire process. She took the time to explain all my options clearly and made sure I understood everything before making any decisions. Her professionalism and friendly attitude made what could have been a stressful experience feel easy and smooth. It’s clear she genuinely cares about her clients and goes above and beyond to provide excellent service. I highly recommend working with Rea if you’re looking for someone reliable, responsive, and truly dedicated to helping you."
We responded:
"Thank you for taking the time to leave such a great review, Mahdi. We strive for excellence in all things insurance and are grateful for your positive feedback. "
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Charlene Reed

February 17, 2026

5  out of  5
rating by Charlene Reed
"Rea was awesome! We bought a new car and all I had to do was send a text to the office number and she immediately took care of it. Fast and efficient service. She also emailed all the documents I needed right away. I will most certainly be recommending this office to my friends (and telling them to ask for Rea😊)"
We responded:
"Thank you for your rating, Charlene! If there is anything that kept this from being a 5-star experience, we would love the opportunity to learn and improve here on State Farm Agent Nicole Tritaik’s Team."
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milbest77

February 16, 2026

5  out of  5
rating by milbest77
"My wife and I just moved back to RVA this past weekend after living elsewhere for a few years. The process of obtaining insurance has been made so easy and seamless by Nicole and her team. First, we had to secure homeowners insurance before closing on our house here in Richmond. Nicole’s office took care of everything, from providing an instant quote to sending the lending folks what they needed. Then, after not even being in town for 72 hours, Nicole personally reached out to me this Monday morning to complete the transfer of our auto and jewelry insurance as well. She even reminded me to make a DMV appointment ASAP, which turned out to be a huge factor since the earliest appointment I could get is a July 8! Working with this agency has been such a pleasure. My wife and I will be referring all our friends and family here in RVA to Nicole for not only her excellent customer service, but also State Farm’s great rates! I highly recommend this agency to anyone looking for an easy and responsive insurance experience."
We responded:
"I am so glad we were able to make the move to Virginia easy as far as your insurance needs. We look forward to working with you and your family. Nicole"
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Melita Withrow

February 12, 2026

5  out of  5
rating by Melita Withrow
"We found the best agent in town! And her name is Rea Pierce from State Farm! Highly recommended! She'll very knowledgeable of her craft, and she'll help you every step of the way. We are saving almost half of what we were paying for our auto and home insurance which is really good. She's awesome! Thank you Rea, you're the best!!"
We responded:
"Thank you for the positive review! If you have any insurance-related questions or needs, please feel free to reach out. "
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TS White

February 10, 2026

5  out of  5
rating by TS White
"I was looking for Jake, but got someone better. Rea. She assisted me in switching my insurance over from Over-Priced GEICO, with better coverage. She is your goto for great service and prompt responses. Thank You Rea!!!!"
We responded:
"Thank you for your 5-star review! We are grateful for your positive feedback about State Farm Agent Nicole Tritaik’s Team member, Rea here at our office. "
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Pia Duffy

February 9, 2026

5  out of  5
rating by Pia Duffy
"Amazing"
We responded:
"Thank you for your 5-star review. We appreciate your feedback and are pleased to know you had a positive experience with State Farm Agent Nicole Tritaik’s Team. Should you have any further questions or require assistance, please do not hesitate to contact us here in Richmond ."
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Bob Michie

February 9, 2026

5  out of  5
rating by Bob Michie
"I continue to be impressed by the responsiveness and service from Nicole and her team. I actually received an email response over the weekend about an inquiry I had on a potential policy need. Thank you, Rea!"
We responded:
"Thank you so much for the 5-star review of State Farm Agent Nicole Tritaik’s Team! We deeply appreciate your kind words here in Richmond . "
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Diane Cook-Tench

January 29, 2026

5  out of  5
rating by Diane Cook-Tench
"Haley Burnley has been terrific. She’s always friendly, helpful, and great with any updates one might want later."
We responded:
"Thanks for the 5-stars! We appreciate your feedback and support here on State Farm Agent Nicole Tritaik’s Team. "
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Hakim Yahya

January 28, 2026

5  out of  5
rating by Hakim Yahya
"Greeting team and great services Quick and responsive."
We responded:
"Hakim, thank you for your great review of State Farm Agent Nicole Tritaik’s Team here in Richmond. We genuinely appreciate your review, Hakim. We strive to exceed your expectations for all things insurance here at our Richmond office! "
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laique khan

December 31, 2025

5  out of  5
rating by laique khan
"great experience with Nicole Tritaik State farm team"
We responded:
"Thank you so much for your review. We are thankful for your business. "
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LINDA DAVITT

December 22, 2025

5  out of  5
rating by LINDA DAVITT
"Always professional and quick to assist me with anything I need."
We responded:
"Thank you so much for your review. We are happy we are able to provide you with the service you deserve. "
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michele tremblay

December 15, 2025

5  out of  5
rating by michele tremblay
"I been with Nicole for many years. Her staff is the best. I will never change agents. I cant say the same for the claims people."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Deborah Ellis

December 12, 2025

5  out of  5
rating by Deborah Ellis
"Haley Burnley has been great to work with. She is very attentive and accurate. Gives great customer service which is hard to find these days. Thank you for all your help!!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor! We are extremely lucky to have Haley on our team. "
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Pat Bradley

December 9, 2025

5  out of  5
rating by Pat Bradley
"What a pleasure to speak to people over the phone who have smiles on their faces. You can’t see it but you know it’s there because of the kind attitudes you hear!!!! What a blessing in today’s world where this characteristic is a rarity. Keep up the good traits!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Jasiah Huston

October 13, 2025

5  out of  5
rating by Jasiah Huston
"Recently moved to Virginia from another state and Nicole’s office made the transition smooth for auto and renters insurance. Haley was the main person that helped me. She was incredibly professional, friendly, and supportive answering all my questions. Glad I went to Nicole’s office first, definitely recommend!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Josh K

August 17, 2025

5  out of  5
rating by Josh K
"I have been using Nicole's office for my insurance needs for many years, and I have found her and her entire staff to be courteous, friendly, and professional. I would highly recommend them to anyone!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Mujibullah Hafizi

May 6, 2025

5  out of  5
rating by Mujibullah Hafizi
"Rea Malabrigo was incredibly helpful and kind. She took the time to explain everything clearly and made the process of getting my auto insurance smooth and stress-free. I really appreciate her professionalism and friendly attitude. Highly recommend!"
We responded:
"Thank you so much for your 5 Star review. Rea is a true asset to our office. "
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Sondra Gallagher

October 30, 2024

5  out of  5
rating by Sondra Gallagher
"I have recently had to call State Farm with questions regarding my claim & my call was answered promptly by Norah Johnson who answered the phone . He was very helpful, If he didn’t know , he got answers for me . He was very courteous & patient with me ."
We responded:
"Sondra, Thank you for your kind words. I am so happy Noah was able to help you. We appreciate your business. "
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J Bautista

October 8, 2024

5  out of  5
rating by J Bautista
"Super easy and fast to get renters and auto coverage at a great price. Thanks much to Rea who is very responsive and helpful."
We responded:
"Thank you for the review. We are so happy, we met your expectations and needs and saved you money as well. "
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Garret Bernal

March 13, 2024

5  out of  5
rating by Garret Bernal
"Super competitive rates. Excellent and fast service. Highly recommend."
We responded:
"Thank you for your 5-star review, Garret! We are committed to providing great insurance and customer care. We truly appreciate your recognition and recommendation of our services to others."
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Mario Palma

March 1, 2024

5  out of  5
rating by Mario Palma
"Rea, thanks for giving me the information to be able to decide whether I will file a claim or not to replace or repair my roof! Great job! My roof has been repaired by Sliding Hill Roofing Company."
We responded:
"We are always here to help, Mario! We appreciate your 5-star review and recognition of Rea. Thank you!"
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Ruel Rodriguez

February 26, 2024

5  out of  5
rating by Ruel Rodriguez
"Amazing people and great services. I have been dealing with Rea Malabrigo Pierce and she is very helpful in helping me secure a better price. Much better price compared with my previous car and home insurance. I am so grateful with the high level of service they provide. Thank you for excellent service."
We responded:
"Ruel, thank you for your 5-star review recognizing Rea! Rea goes above and beyond to provide you great insurance and customer care. We're so glad to hear you saved some money on your auto and homeowners insurance!"